GMR Indira Gandhi International Airport (Delhi Airport)

Ask: 24/7 online reputation management for the Delhi Airport across the digital web What do we do?

• A dedicated response management team that manages ORM for the Delhi Airport 24/7 from the airport itself
• A designated command center that highlights queries and conversations around the Delhi Airport real-time
• Dedicated resources for social CRM to ensure avg. response time is decreased
• Delhi Airport received the highest social media traffic during Covid in the world during lockdown period

Tool Used: Konnect Insights
Working Since: August 2019