GMR Delhi Int Airport
GMR Indira Gandhi International Airport (Delhi Airport)
Ask: 24/7 online reputation management for the Delhi Airport across the digital web
What do we do?
- A dedicated response management team that manages ORM for the Delhi Airport 24/7 from the airport itself
- A designated command center that highlights queries and conversations around the Delhi Airport real-time
- Dedicated resources for social CRM to ensure avg. response time is decreased
- Delhi Airport received the highest social media traffic during Covid in the world during lockdown period
Tool Used:Konnect Insights
Working Since:August 2019