GMR Delhi Int Airport

GMR Indira Gandhi International Airport (Delhi Airport)

Ask: 24/7 online reputation management for the Delhi Airport across the digital web

What do we do?

  • A dedicated response management team that manages ORM for the Delhi Airport 24/7 from the airport itself
  • A designated command center that highlights queries and conversations around the Delhi Airport real-time
  • Dedicated resources for social CRM to ensure avg. response time is decreased
  • Delhi Airport received the highest social media traffic during Covid in the world during lockdown period

Tool Used:Konnect Insights

Working Since:August 2019